Terms & Conditions
In providing you with excellent customer service we have outlined our basic Terms & Conditions.
See FAQs for more information about our services.
1. Project Scope and Consultation: Your resume and career documents will be prepared based on the information you provide to include: your current resume, client assessment questionnaire, phone/email or in-person consultations, and any supportive documents you provide.
2. A PLATINUM RESUME Customer Satisfaction:
Customized resume writing is a collaborative process.
See FAQs for more information about our services.
1. Project Scope and Consultation: Your resume and career documents will be prepared based on the information you provide to include: your current resume, client assessment questionnaire, phone/email or in-person consultations, and any supportive documents you provide.
2. A PLATINUM RESUME Customer Satisfaction:
- 100% satisfaction with all career documents
- Resumes are prepared by a member of the NRWA, PARW, and CTL with a Master's level education
- All resumes will be prepared in Word and PDF format
- Highest Code of Ethics are maintained at all times
- Personalized consultation with the same writer
- Free Interview Tip Sheet with every order
- Repeat clients receive significant discounts
- Active duty military and military spouses always receive a discount on orders within their specific category of resumes
- We value your business, and will strive to create a partnership vital to empowering your professional documents,
Customized resume writing is a collaborative process.
- Work begins after the return of the Client Questionnaire and Client Contract, current resume if you are submitting one, and any requested documents. The first draft will be completed in approximately 8-10 business days. [Military to Civilian, Platinum packages, Executive Resumes, and Federal Resumes take approximately 10-15 business days]. Timelines for multi-resume orders will vary by project. Resume writing is not contracted out and timelines are approximate based on scope and project workload.
- Proofreading: You will receive proofreading instructions along with your draft documents. Any corrections or changes can be quickly emailed to the writer.
- Full payment is required before work begins. Because each resume is created from scratch, customized, and personalized, fees are non-refundable and orders submitted cannot be canceled. Services begin once all forms of payment are complete and / or deposited and all Client Forms are returned.
- Payment can be made safely and securely through our online website utilizing the trusted PayPal [you do not need a PayPal account to order] or via phone at 719-339-2659.
- A Platinum Resume does not offer a money back guarantee for any service, nor do we refund money for unused services purchased or cancellations.
- Resume and Career Document service orders expire after 6 months.